Cancellations & refunds.

Cancelling an order

Orders can be cancelled for a full refund any time before they ship. Once an order has shipped, it can no longer be cancelled — see returns below instead.

Returns

Figures can be returned within 30 days of delivery if they're unused, in their original packaging, and not part of a limited or made-to-order release (those are marked as final sale on the product page).

To start a return, email us with your order number and reason for return. We'll confirm eligibility and send return instructions.

Damaged or incorrect items

If your order arrives damaged or isn't what you ordered, contact us within 2 days of delivery with photos. We'll cover return shipping and send a replacement or full refund — this isn't deducted from your normal return window.

Refund timelines

Once a return is received and inspected (or a cancellation is confirmed), refunds are issued to your original payment method within 3–4 business days. It may take a few additional days for your bank or payment provider to reflect the credit.

Questions

Reach us at FunkoPie7@gmail.com with your order number, or see our full Contact page.